Terms & Conditions

STANDARD TERMS AND CONDITIONS

1. INSTALLATION WORK:

a) All electrical installation work will comply with BS7671: 2018 Amendment 2:2022 and any further amendments in force at the time of the works.
b) All electrical installation work will comply with applicable Building Regulations in force at the time of the works.
c) Where work is to extend or modify existing circuits, the costs quoted will assume that the existing installation is in adequate condition and complies with minimum current regulations. Any works found required to bring the necessary parts of the existing installation up to standard will be at additional cost.
d) Unless stated otherwise, all cables will be concealed by chasing into the building fabric or concealed in building voids, under floors, etc. Where impracticable, cabling will be neatly surface run, either clipping direct or housed in trunking / conduit.
e) Where carpet or flooring coverings may require lifting to allow concealed installation work, no charge is made for this service, with best endeavours being made to avoid damaging them and to refit them to an acceptable standard. However, consideration of employing a specialist fitter may be prudent, at your cost to effect a fully satisfactory reinstatement.
f) Where agreed beforehand, and at an extra charge, chases to walls, etc will be re-filled to 2mm below plaster finish depth with a suitable compound such as Bonding Coat or similar, however final finishing of skim coat plaster and final decoration is excluded.
g) All endeavours will be made to undertake installation work to a clean standard, using dustsheets and vacuum cleaning equipment as necessary. However, dust is inevitable and should be allowed for.
h) The contract / quote outlines the expected duration of the installation work.
i) Whilst undertaking the installation work at the property, the client is required to provide welfare to humans on site such as toilet facilities, water and power free of charge. If this isn’t acceptable, we would require this in writing beforehand to enable us to hire this on site and include in the estimates.
j) For property rewires the property must be vacated, unless agreed in writing and you will fully cooperate in moving furniture around and accept extra costs for re-instating flooring and floor covers at the end of every day, and we do not accept responsibility for furniture left within the property.

2. EXCLUSIONS:

a) Clearing and / or moving of furniture and other items blocking access to work areas are not included.
b) Except where detailed, builders work (creating of holes larger than 50mm diameter, creating of support structures, etc) are not included, except as outlined in 1d, e and f above.
c) When we estimate to undertake work, we expect site conditions to be sometimes a little hindered with other contractors, but any extra work incurred to make repairs or replacements materials that are damaged or covered over by them, will be charged as extra.
d) When a safe level floor is non-existent, access doors have been blocked up or areas we need to work on are covered with others tools, equipment and materials, further costs will be incurred as extra labour will be required. We may refuse to work on an unfinished floor for safety reasons.
e) Re-decoration and final making good is excluded from quoted costs, unless specifically detailed as included.
f) Removal from site and disposal of rubble, fittings, wiring, materials, general waste and packaging is not included. However, this can be provided at extra cost.

3. EXTRAS AND VARIATIONS:

All extras and variations must be agreed in writing prior to commencement.

4. PRICING:

a) The costs quoted assume continuous and unhindered access to the site by prior arrangement with you.
b) the customer continues to grant and facilitate the agreed and necessary access to the premises being worked on if the originally stipulated duration of the contracted works is to remain valid. Unless stated otherwise, the standard working hours between the hours of 09:00 hrs – 17:00 hrs Monday to Friday inclusive. Access may be required outside these hours to complete works on time as set out in the contract thus access may be required from 08:00 hrs – 20:00 hrs.
c) Any additional work not covered in our quoted costs will attract additional time charge rate per hour plus materials cost.
d) All figures quoted for materials are subject to VAT at the prevailing rate.
e) All figures quoted are valid for a date of 14 days from the date of the estimate until such estimate is accepted.

5. DEVIATIONS FROM BUILDING REGULATIONS AND BS7671:

All work where applicable, will be executed fully in compliance with applicable Building Regulations and BS7671 in force at the time of the work, particularly in respect of work in dwellings to allow the legal Part P obligations to be met. Where a deviation from such regulations, a written instruction and record will be required.

6. RISK AND TITLE OF GOODS AND PROPERTY:

a) The risk in all goods supplied shall pass to the Client upon delivery.
b) All goods supplied shall remain the property of FUSE Services Ltd, until all sums due have been paid in full. If they are not paid for, then we may take legal action to recover the cost of such goods unless they are returned in a re-usable condition. Our preferred way to do this is by using the government’s small claims court. https://www.moneyclaim.gov.uk/web/mcol/welcome
c) The client is responsible for ensuring that the property is insured for the duration of the installation work.

7.GUARANTEE:

FUSE Services Ltd, warrants its installation work to be defect free for a period of twelve months from invoice date. Such cover does not extend to goods not supplied by FUSE Services Ltd, physical damage to products, or any instance where the original installation has been altered or tampered with subsequently by third parties. Quite often, goods have a much longer guarantee. This will be stated on the instructions and product leaflets that will be offered to you. We will be happy to honour such warranties but will have to charge labour to change them.

8. PAYMENT:

a) Unless agreed in writing payment in full must be made by you on completion of the specified works to FUSE Services Ltd.
b) Stage payments will be requested on a weekly basis, where planned works take longer than 5 working days or are over £3K. We do not offer credit to customers, and we are not regulated to do so. Where works have an indefinite completion time, we cannot wait until the end of the works before raising an invoice. Where the job is suspended by ourselves to obtain materials, we would not usually raise an invoice until completion of the works, however if there is a substantial delay, (more than 5 working days) we would part invoice. If the work is suspended by yourselves to obtain materials, we would invoice straight away as there is no guarantee you would ever come back to us to fit them.

DISPUTE RESOLUTION:

a) In the event of a dispute, mediation is to be the preferred method of resolution.
b) Payment for full contract amount to be paid within 3 working days of completion regardless of any unresolved disputes, otherwise subject to the daily interest rate mentioned on the government’s website money claim online (https://www.moneyclaim.gov.uk/web/mcol/welcome), until paid in full.
d) In the unlikely event of a complaint, any remedial works will be undertaken by FUSE Services Ltd employees. We will endeavour to rectify any problems to keep our reputation high. We do not pay for others to complete such tasks.

PHOTOGRAPHS:

We reserve the right to take photographs and video of completed works for our records and for use in our portfolio unless requested in writing prior to commencement not to. These may be published on social media, advertising materials and our website. We may use them for training and procedural uses. We will not photograph any personal materials and, at your request, will remove anything you may find inappropriate.