Utility Warehouse Smashes ‘Big 6’ in Which? Energy Survey
Once again, we’re in the enviable position of not just beating the ‘Big 6’ when it comes to customer satisfaction, but thrashing them!
In its latest survey of consumers, Which? has once more named Utility Warehouse in the top three energy companies in the country, awarding us a 75% customer satisfaction score. What’s more, we were awarded a Five-Star rating for customer service, value for money, and billing accuracy & clarity.
The ‘Big 6’ meanwhile were roundly criticised in the report. Here’s how we compare against the UK’s biggest energy companies:
The latest annual Which? energy survey polled more than 8,000 consumers. It condemned the bigger companies for “falling short” of customers’ needs, while praising their challengers. Utility Warehouse is singled out for offering a “very attractive package” thanks to our Gold Bundles.
This result means that Utility Warehouse is the only provider that has been in the top three energy companies according to Which? since surveys began in 2008. And this is on top of the recommendation we receive year in, year out from Which? for our Home Phone & Broadband services.
All of this means that we can continue to tell our customers that they’re in great hands when they switch to Utility Warehouse. They can be confident that we’ll give them Five-Star customer service and value for money… don’t take our word for it, just ask Which?!